Terms & Conditions

Definitions

In these Terms & Conditions, the following words and expressions shall have the meanings set out below unless the context requires otherwise:

Acceptance of Terms

By accessing the Platform, creating an Account, or placing any Wager, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with betaku's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not accept these Terms, you must immediately cease using the Platform and, if applicable, close your Account by contacting betaku customer support.

Eligibility

To register and use betaku, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person (not a corporation or other legal entity) aged 21 years or older.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must be accessing the Platform from a jurisdiction in which your use of the Platform does not violate any applicable law or regulation. betaku's services are principally directed at residents of Indonesia; it is your personal responsibility to ascertain whether online betting is lawful in your specific location.
• You must not be a current employee, director, officer, agent, contractor, or immediate family member of any such person associated with betaku or any of its technology, gaming, or payment service providers.
• You must not be subject to any self-exclusion order, whether voluntarily requested through betaku or imposed by any other recognised responsible gaming programme.
• You must not have had a previous betaku Account suspended or closed for breach of these Terms.

betaku reserves the right to request documentary evidence confirming your eligibility at any time. Failure to provide satisfactory evidence within the timeframe specified by betaku may result in Account suspension and retention of any funds pending the outcome of any investigation.

Account Registration

You may register only one (1) Account on betaku. Creating or operating multiple Accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in immediate suspension of all associated Accounts and forfeiture of all balances therein.

When registering, you are required to provide accurate, current, and complete information including, but not limited to:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth
• Indonesian residential address
• Valid email address
• Active Indonesian mobile phone number
• Preferred local bank account details or e-wallet registered to your identity (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, or LinkAja)

You undertake to keep all registration information up to date. betaku shall not be liable for any delays in processing deposits or withdrawals arising from incorrect or outdated account details provided by you.

Know Your Customer (KYC)

betaku operates a comprehensive KYC programme in accordance with internationally recognised responsible gaming and anti-money laundering standards. KYC verification is mandatory before betaku will process any withdrawal request.

KYC verification requires you to submit clear copies of the following documents:

• Proof of Identity: Indonesian National Identity Card (KTP) or valid Indonesian passport.
• Proof of Address: A document dated within the last three (3) months confirming your Indonesian residential address — for example, a utility bill, bank statement, or official government correspondence.
• Proof of Payment Method: A bank statement or screenshot confirming that the deposit payment method is registered in your own name.

betaku may require additional documentation at its discretion, including selfie verification or enhanced due diligence documents, in particular where transaction values are high or where betaku has reasonable grounds to query the source of funds.

KYC documents are reviewed within two (2) to five (5) business days of submission. Until KYC is complete, withdrawal requests will be placed in a pending queue and will not be processed. betaku shall not be liable for any losses arising from delays caused by incomplete or unsatisfactory KYC submissions.

Account Security

You are solely responsible for maintaining the confidentiality a nd security of your Account login credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party under any circumstances.

You agree to notify betaku immediately at [email protected] if you suspect any unauthorised access to your Account or any breach of your login credentials. betaku will take reasonable steps to assist you in securing your Account upon receiving such notification.

betaku shall not be liable for any losses resulting from unauthorised use of your Account where such use occurred prior to your notification to betaku, or where betaku determines that you contributed to the security breach through negligence or wilful misconduct.

Deposits & Withdrawals

All financial transactions on betaku are denominated exclusively in Indonesian Rupiah (IDR / Rp). betaku does not apply currency conversion charges. The following transaction limits and processing times apply:

betaku reserves the right to carry out additional verification checks on any withdrawal request, which may extend processing times. Withdrawal requests submitted outside of WIB banking hours (06:00–22:00 WIB) may be processed on the next available banking window. BI-FAST transfers via BNI are available 24/7 where supported.

Funds deposited into your betaku Account may only be used for placing Wagers on the Platform. betaku does not permit the use of the Platform as a money transfer or payment processing service. Any attempt to deposit and withdraw funds without meaningful wagering activity will be treated as attempted misuse and may result in Account suspension and forfeiture of funds.

Bonuses & Promotions

betaku offers a range of promotional bonuses to new and existing Users, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Idul Fitri, Imlek (Chinese New Year), Ramadhan, and the 17 August Indonesian Independence Day. All bonuses are subject to the following general conditions, as well as any additional specific conditions published with each individual promotion:

• Bonuses are available to eligible, verified betaku Account holders only. betaku reserves the right to exclude any User from any promotion at its discretion.
• Each bonus has a specified wagering requirement — the number of times the bonus amount (and, where applicable, the deposit amount) must be wagered before any winnings derived from the bonus may be withdrawn. Wagering requirements are clearly stated in each promotion's individual terms.
• Unless the promotion's specific terms state otherwise, bonuses must be used within seven (7) calendar days of being credited to the Account. Unused bonuses will expire automatically.
• Minimum odds and eligible game restrictions apply to bonus wagering. Wagers placed on games or markets excluded from a promotion's terms do not count toward the wagering requirement.
• betaku reserves the right to reclaim any Bonus or Bonus-derived winnings if it determines, in its reasonable judgment, that the Bonus was claimed or used in a manner inconsistent with these Terms or the promotion's specific conditions.
• Only one welcome bonus is available per User, per household, per IP address, and per payment method. Attempting to claim multiple welcome bonuses by creating duplicate Accounts constitutes Prohibited Conduct under Clause 10.
• betaku reserves the right to withdraw, amend, or discontinue any promotion at any time without prior notice, provided that any promotional offer already validly accepted and in progress will be honoured under the terms in effect at the time of acceptance.

Betting Rules

betaku offers sports betting (including football markets covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and UEFA Champions League; badminton including the Indonesia Open and Thomas Cup; MotoGP Mandalika circuit; and e-sports including Mobile Legends MPL and PUBG Mobile), live casino games, slot titles, togel (Indonesia's traditional numbers lottery), and virtual sports. The following general betting rules apply across all product verticals:

• All Wagers are final once confirmed on the Platform. Confirmed bets may not be cancelled or amended by the User except where betaku's specific product rules provide a cash-out facility.
• betaku reserves the right to void any Wager where it was accepted due to a manifest error in odds, pricing, or game configuration. A manifest error is defined as an obviously incorrect price that no reasonable person would have expected to be genuine. Voided bets will be refunded to the User's Account balance in full.
• In-play (live) betting markets may be suspended at any time at betaku's discretion, particularly in response to real-world match events such as a goal being scored, a red card being issued, or a significant injury stoppage.
• Mix parlay (multi-leg accumulator) bets require all legs to be valid for the bet to stand. Where one or more legs are voided due to a postponed or cancelled event, the affected selection will be treated as a push (odds of 1.00 applied) and the remaining legs will stand.
• In the event of a discrepancy between results displayed on the Platform and official results from the relevant governing body (e.g., PSSI for Indonesian football, BWF for badminton), the official governing body's result shall prevail.
• betaku applies voor bola (Asian handicap) and other Asian-format betting lines as published on the Platform at the time the Wager is placed. Handicap outcomes are determined by the official final score including any regular-time stoppage but excluding extra time and penalty shootouts, unless the market terms explicitly state otherwise.

Prohibited Conduct

The following conduct is strictly prohibited on the betaku Platform. betaku reserves the right to suspend, restrict, or permanently close any Account found to be engaged in Prohibited Conduct, and to forfeit any balances associated with such conduct:

• Registering more than one Account, whether under your own identity or a false identity.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform if you are under 21 years of age or otherwise ineligible under Clause 3.
• Engaging in any form of fraud, including chargebacks, fraudulent payment disputes, or the use of stolen or unauthorised payment credentials.
• Colluding with other Users or with betaku employees to gain an unfair advantage in any game or market.
• Using automated scripts, bots, data scraping tools, or any other software to interact with the Platform in a manner not intended for human users.
• Exploiting software bugs, glitches, or errors in game or odds-calculation logic to gain an advantage. Any winnings derived from such exploitation will be voided.
• Engaging in money laundering, terrorist financing, or any other activity prohibited under applicable law.
• Attempting to circumvent betaku's responsible gaming tools, including self-exclusion mechanisms.
• Harassing, threatening, or using abusive language toward betaku customer support staff or other Users.

Intellectual Property

All content on the betaku Platform — including but not limited to the betaku brand name and logo, website design, software, text, graphics, game interfaces, audio-visual content, and compiled data — is the exclusive intellectual property of betaku or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, publicly display, or create derivative works from any betaku content without betaku's prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, betaku's total aggregate liability to you in connection with these Terms, your Account, or your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total net deposits made by you to your Account in the twelve (12) months immediately preceding the event giving rise to the claim.

betaku shall not be liable for any of the following, whether or not betaku was advised of the possibility of such loss:

• Loss of profits, revenue, anticipated savings, or business opportunity.
• Any indirect, special, consequential, or punitive damages.
• Losses arising from Platform downtime, technical failures, or force majeure events including natural disasters, telecommunications outages, acts of government, or epidemics.
• Losses arising from your failure to comply with these Terms or applicable law.
• Losses arising from unauthorised access to your Account where you failed to take reasonable security precautions.

Nothing in these Terms limits or excludes betaku's liability for fraud, wilful misconduct, or death or personal injury caused by betaku's negligence.

Responsible Gaming

betaku is committed to promoting responsible gambling practices. We provide a range of tools to help Users manage their gambling activity, including voluntary deposit limits, session duration limits, temporary cooling-off periods, and permanent self-exclusion. These tools are available by contacting betaku customer support at [email protected].

betaku enforces a strict 21+ age policy. Any User found to be under 21 years of age will have their Account immediately closed and any remaining balance returned via the original deposit method, minus any bonus amounts. betaku cooperates fully with parents and guardians who report underage access.

For comprehensive guidance on responsible gaming tools, self-assessment resources, and third-party support organisations, please visit our dedicated Responsible Gaming page.

Suspension & Termination

betaku reserves the right to suspend, restrict, or permanently terminate any Account at any time, with or without prior notice, for reasons including but not limited to:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Failure to complete KYC verification within the required timeframe.
• Regulatory or legal requirements compelling betaku to restrict services.
• At the User's own voluntary request (Account closure).

Where an Account is suspended or closed due to a breach of these Terms, betaku reserves the right to withhold any Account balance pending the outcome of an internal investigation. Where no breach is ultimately established, any withheld balance will be returned to the User via their registered payment method.

You may request voluntary Account closure at any time by contacting betaku customer support. Upon closure, any remaining real-money balance (excluding bonus funds not yet meeting wagering requirements) will be returned to your registered payment method within ten (10) business days.

Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which betaku is licensed and incorporated. Any dispute arising out of or in connection with these Terms that cannot be resolved through betaku's internal complaints procedure shall be referred to binding arbitration under the rules of a recognised international arbitration body, in a neutral venue to be agreed between the parties.

betaku operates an internal complaints and dispute resolution procedure as a first step. To raise a formal complaint, contact betaku customer support at [email protected] with full details of your complaint. betaku undertakes to acknowledge all formal complaints within two (2) business days and to provide a substantive response within ten (10) business days of acknowledgement.

Amendments

betaku reserves the right to amend these Terms & Conditions at any time. Where changes are material, betaku will provide reasonable notice by publishing an updated version on this page with a revised Effective Date, and where practicable, by notifying registered Users via their registered email address.

Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure in accordance with Clause 14.

The version of these Terms in effect at the time a Wager is placed governs that Wager for all purposes.

Contact

For any questions, complaints, or requests relating to these Terms & Conditions, or for assistance with your Account, please contact the betaku customer support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: Bahasa Indonesia and English
• Time Zone Reference: WIB (Western Indonesia Time, UTC+7)

betaku's customer support team is staffed by native Indonesian-speaking agents and is available around the clock. For account-specific enquiries, please have your registered email address and Account username ready to assist with identity verification during the support interaction.